Question:
I work for a US subsidiary of a Japanese company. When people from Japan visit - sometimes repeatedly - they bring gifts. But not always. What is the protocol? When should they expect to receive gifts from us? How can we choose appropriate gifts?
Answer:
They bring gifts as an appreciation for your kind hospitality. A gift in return would be a nice gesture of course, but not compulsory. Some appropriate gifts are confectionaries (お菓子）, local specialities, or wine. Take the cue from them, based on the gifts that they have given you, you should be able to find something of equivalent value for them.
If you are visiting Head Office in Japan, it will definitely be very good if you were to bring gifts as well, as courtesy.
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